Says, scrap ‘silo-prone divisional structure’ and replace with ‘integrated human services delivery to serve our most vulnerable Arkansans better and save taxpayer dollars’
LITTLE ROCK – Lieutenant Governor Tim Griffin issued the following statement outlining his core recommendations for reforming the Arkansas Department of Human Services (DHS) after he concluded his review of the Department at the Governor’s request:
“DHS provides critical services to our most vulnerable citizens, and DHS employees perform valuable work—especially those on the front lines across the state working every day to improve the lives of their fellow Arkansans. But even the best employees are hampered by an antiquated organizational structure, managerial obstacles, unacceptably poor internal communications, waste, mismanagement and duplication of work. My ‘Core DHS Recommendations,’ detailed below, address these problems from an organizational perspective as requested by the Governor. The good news is that we have an opportunity to reorganize DHS in a bold, innovative and comprehensive way that puts a premium on customer service: Scrap the silo-prone divisional structure and replace it with integrated human services delivery to serve our most vulnerable Arkansans better and save taxpayer dollars. An integrated approach to services delivery is a holistic one that considers all of the client information available and ensures coordination throughout DHS and with other state agencies. This approach allows outcomes to be measured more accurately to determine success or failure. Also, many of the organizational problems at DHS reflect state law impacting numerous departments and agencies and provide an opportunity to institute reforms government-wide. I learned a lot about DHS and state government during my more than 185 interviews. And while much of that information is outside the scope of the Governor’s requested review and not the subject of this release, I will put it to good use as part of a broader look at state government and advocate for reforms based on the information gathered.”
Core DHS Recommendations
Reorganize DHS by adopting an organizational approach that integrates the delivery of human services and focuses on the needs of the Arkansan, the client. An integrated approach eliminates the silos created by divisions that fail to communicate with one another to ensure the client receives the best individualized combination of services for his or her specific needs.
The Governor asked Lieutenant Governor Griffin to focus his review on the organization of DHS. Lieutenant Governor Griffin did not include a review of the specific policies of each division or Medicaid policy. As a result, the review recommendations do not focus on these topics.
DHS Review Background
About Lieutenant Governor Tim Griffin
Lieutenant Governor Tim Griffin was elected on November 4, 2014, and completed his second term as the 24th representative of Arkansas’s Second Congressional District. For the 113th Congress, he was a member of the House Committee on Ways and Means while also serving as a Deputy Whip for the Majority. In the 112th Congress, he served as a member of the House Armed Services Committee, the House Committee on Foreign Affairs and the House Committee on the Judiciary.
Griffin is a graduate of Magnolia High School, Hendrix College in Conway and Tulane Law School in New Orleans, and attended graduate school at Oxford University. He has served in the U.S. Army Reserve for 19 years, was deployed to Iraq with the 101st Airborne Division (Air Assault) and holds the rank of Lieutenant Colonel. He also served as U.S. Attorney for the Eastern District of Arkansas and Special Assistant to the President and Deputy Director of Political Affairs for President George W. Bush. Griffin lives in Little Rock with his wife Elizabeth, a Camden native, and their two children.